Decoding consumer expectations in Insurance – What counts?

February 06, 2024

In 2024, the insurance sector faces a growing imperative to surpass customer expectations and ensure an exceptional customer experience.

But what exactly are consumers expecting? We’ve gone straight to the source and asked them.

Start off the year right by joining our webinar on January 30, 2024, at 2.00 PM CET and learn how your company can fulfill the promise of providing excellent customer service.

Based on results from the Simplifai Banking and Insurance Survey, we will discuss consumer’s thoughts regarding claim processing times, chatbots, and what they need to be satisfied with their Insurer.