As digital technology rapidly evolves, it is essential for banks and insurers to adapt and innovate to meet changing consumer needs. To delve into these issues, we conducted an online survey with 130 insurance adjustors, claim handlers, and 2,502 consumers from the UK, Germany, Sweden, Norway, and the Netherlands. 

Join us on November 21, 2023, from 10:00 to 10:30 AM CET for a discussion on the findings of the 2023 Banking and Insurance Survey. We will provide insights into the industry challenges and highlight the potential role of AI and business process automation in overcoming them.